The mind behind the best minds

AI for Customer Engagement

HOW LOOMI WORKS

is a platform that reinvents CRM and search through the lens of AI.

It knows what to do at the moment of intent, reaches the customer everywhere they are, and gets measurably smarter with each interaction.

icon data and signals

Data & Signals

The only platform that unifies warehouse and CDP data with live behavioral signals — and activates on all of it in milliseconds with the power of an in-memory database.

17 Native Channels

More native channels than any platform, from email and SMS to site search, web, and conversational shopping. Built in, not bolted on.

Hybrid Intelligence, Governed Execution

LLM reasoning, proprietary ML pipelines, and training data work in sync so each send, search, and recommendation is smarter than the last.

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WHERE LOOMI FITS INTO YOUR STACK

Loomi Is 1 Platform With 3 Ways To Activate

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Your teams are in control. Marketing, search, recommendations, email, journeys, and more — all powered natively by Loomi.

Autonomous agents for marketers and customers deliver always-on execution across your entire experience.

The full intelligence of Loomi inside any external surface — ChatGPT, Claude, Sierra, your own agents — over MCP.

WHAT LOOMI DOES

Loomi Makes Customer Engagement Personal

It uses real-time signals and decisioning to adapt the channels your customers engage with — site, search, email, SMS, ads, and more — so every customer sees the products and content they care about most.

DAY01 Screen

Anonymous visitor lands and searches “parka jacket”.

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Browses Canada Goose PDPs.

Products continue to automatically rank higher in search results.

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Shopper leaves site.

Channel interaction

In-session signal

AI decisioning

Screen DAY02

Retargeting ad brings shopper back to personalized on-site experience.

Shopping agent answers shopper’s question and collects more context data.

Customer completes purchase.

Scheduled retargeting email suppressed.

Channel interaction

In-session signal

AI decisioning

Cross-sell email sent using context learned from conversation with shopping agent.

Channel interaction

In-session signal

AI decisioning

WHY LOOMI

is the mind behind the best minds in customer engagement.

See why top leaders and practitioners rely on Loomi to bring their best ideas to life.

THE BEST MINDS

Laura square profile image

Bold thinkers, creative leaders, and those that refuse to settle.

See Loomi in Action

Loomi powers personalized customer engagement for hundreds of brands around the world. See it in action today.

is a platform that reinvents CRM and search through the lens of AI.

Schedule a Demo